Please note we require all parcels to be signed for by default, not safe dropped. If you choose to safe drop your parcel you will be held responsible if the parcel goes missing.
Lost, stolen or damaged goods.
Parcel Lost In Transit / Not Delivered / Delivered to Wrong Address
As your first point of call, please email us. We lodge a case with the courier and see why their is a delay and if it can be escalated. If it can't be found or is not delivered within 2 weeks of claim lodged we will resend goods. Sometimes however the resolution is a lot faster. Please note that if the goods are worth over $100 we will require a stat dec. that you did not receive them. This is because a lot of the time couriers do not mark as delivered when it in fact has been and we have had previous customers try to defraud us.
Parcel Stolen / Goods not located where courier has left goods.
If the parcel has been marked delivered and they are stolen from your front door/house/correct address, even if you required a signature for delivery - unfortunately we can't cover this loss and you will need to take it up with your house and contents insurance as a stolen item claim.
Please contact us with photos and information so we can ascertain as to whether you need a replacement part or complete unit. Depending on the courier we can also lodge an insurance claim to get compensation.
Parcel suffering extended delays.
As your first point of call, please email us. We lodge a case with the courier and see why their is a delay and if it can be escalated. Depending on your situation we will email options for trying to get a faster resolution and product to you.
Envelopes/Padded Bags with No Tracking
We clearly state at checkout that there is no tracking and all risk for undelivered / missing mail is bourne by customer. If you buy a highly sensitive electronic and choose to ship that in an envelope with no padding and its damaged, that is on you as stated, "Customer Takes all Risk"
If paypal claim or credit card charge back occurs on this shipping we reserve the right to ban your account and shipping address and we will no longer do business with you.
All orders placed before 1 pm AEST will be dispatched the same business day. Please refer to the timetable below for estimated delivery time to capital cities. Days in the table are business days.
*The above transit days are if you are in the Australia Post Express Network.
Please allow 2-5 days extra if you order batteries or are out of the express network. You can also check transit times here or use the delivery time calculator here. We are located in Gosford NSW 2250 Australia.
Please note we can do not offer any transit guarantees nor will you be compensated if it arrives later.
Batteries and Dangerous Goods Shipping
Any item that has [DG] In the title is classified as a dangerous good and can't be shipped via airplanes in Australia.
By ordering dangerous goods your order will have a "ROAD ONLY" sticker placed on the parcel and your order will be road express freighted instead of air. Under Australia Post Tracking It will say that Dangerous Goods declaration was not signed and this is normal. If you are out of state this can delay your order by 1-2 days for major cities and longer for rural areas.
Go logistics does TWO pickups from us. 9AM and 3PM so you can get faster delivery times for a charge of $16.95 (to sydney and greater Sydney areas)
If you order before 9am you will get same day delivery if in the yellow areas. If you order after 9am, then you will get the following day.
NOTE 1 - If you are in the blue or yellow areas (and 2 or more links are required), extra charges apply and delivery times are not same day. As such we will change your freight option to Australia Post Express
Please review the suburb list here
NOTE 2 - Wollongong is most likely to deliver the following day (not same day), however this is a 20% chance it will come same day.
NOTE 3 - Newcastle is not same day service, it is an overnight service if picked up on the 9am run.
The max total weight for each parcel is 25kg for this service.
New Zealand Shipping
We use Australia Post Express Courier service for all New Zealand orders. Urban orders usually take 1-2 days, rural 2-5 days.
Please note we do not use cheap shipping methods with no tracking and Australia export freight is not exactly cheap.
For Paypal protection and customer satisfaction, all orders will ship via std or express with tracking. If the freight is to high, please considering looking for your local country dealer.
All freight charges can be viewed on the last cart page before paying and finalizing your order.