By buying goods from Phaser FPV you must tick and confirm you have read the below information, It is especially important that you read the Battery & Charging Safety information as we will not be held liable for injury or battery fires if you have not made proper lipo/charging precautions set out below.
Warranty for all products is as per manufacturers specifications, please refer to the specific manufacturer for detailed warranty information.
We will repair or replace items based on our study and informational from the manufacturer once it is returned to us. Items that have evidence of damage or misuse including crash damage, reverse polarity, incorrect installation or incorrect charging techniques will not be covered by warranty.
Once products have been modified and or soldered warranty is voided.
If the item is not faulty, or user is at fault we reserve the right to charge a service fee of $40 before your goods are returned.
If your electronics purchased have been in several flights and all of a sudden have stopped working we cannot offer warranty due to too many variables such as:
Some of these problems are compounded by poor soldering and assembling techniques. (too much heat, cold solder joints)
All of the above scenarios are possible and we have experience themselves.
If the item received has not been fairly used and is DOA (Dead of arrival) Phaser FPV will cover the costs of the return shipping and replacement.
Please note we only cover AU POST STANDARD rates. If you send it Express we will not cover the whole amount paid.
If the item has had fair use and given value to the customer then freight costs will be bourn by the customer. We state fair use as being used for more than 3-4 weeks but give some examples below. We will always be reasonable and if you think it should be classified as DOA instead of fair use please just let us know and we can review it.
Example 1 - Customer has purchased a RC Charger and it has been working for 2-3 months charging batteries each week. The charger then fails and does not charge. This example would be FAIR USE.
Example 2 - Customer has been flying their drone for 1-2 months each week and after a while the VTX or RX dies and it 100% that problem and it just randomly failed out of customers control. This example would be FAIR USE.
Example 3 - Customer has bought a soldering iron and has been using it for 1-2 months each week to build their drones. After 2 months of use the LED light becomes dim and the customer googles and finds many other customers with the same issue. This example would be DOA.
Example 4 - Customer has purchased a smart goggle battery case and has been using it for 1 week. After the 2-3rd week the LCD fails. This example would be DOA
We allow returns up to 14 days from the time your goods have been delivered. If it has been more than 14 days we may still accept it if in original condition and we still list the product on our site. We reserve the right to charge a restocking fee of 20%.
If the item was purchased in a sale or was a clearance item and is no longer listed on our site we reserve the right to decline the request for change of mind.
Please immediately email us to get a resolution.
We will either resend the missing items, get the goods swapped (if we sent you the wrong item) or provide a refund.
If you are in a rush and we have sent you the wrong item please note that we cannot send another package out in advanced without the other item being returned. Alternatively, you can order again and then when the original order (wrong item) is received, we can refund that order and the freight borne by you.
If an item is missing of small value (Under $25) and it was not the only item purchased we reserve the right to refund the item missing instead of sending it to you due to excessive freight costs.
Please note we require all parcels to be signed for by default, not safe dropped. If you choose to safe drop your parcel you will be held responsible if the parcel goes missing.
Parcel Lost In Transit / Not Delivered / Delivered to Wrong Address
As your first point of call, please email us. We lodge a case with the courier and see why their is a delay and if it can be escalated. If it can't be found or is not delivered within 2 weeks of claim lodged we will resend goods. Sometimes however the resolution is a lot faster. Please note that if the goods are worth over $100 we will require a stat dec. that you did not receive them. This is because a lot of the time couriers do not mark as delivered when it in fact has been and we have had previous customers try to defraud us.
Parcel Stolen / Goods not located where courier has left goods.
If the parcel has been marked delivered and they are stolen from your front door/house/correct address, even if you required a signature for delivery - unfortunately we can't cover this loss and you will need to take it up with your house and contents insurance as a stolen item claim.
Please contact us with photos and information so we can ascertain as to whether you need a replacement part or complete unit. Depending on the courier we can also lodge an insurance claim to get compensation.
Parcel suffering extended delays.
As your first point of call, please email us. We lodge a case with the courier and see why their is a delay and if it can be escalated. Depending on your situation we will email options for trying to get a faster resolution and product to you.
Envelopes/Padded Bags with No Tracking
We clearly state at checkout that there is no tracking and all risk for undelivered / missing mail is bourne by customer. If you buy a highly sensitive electronic and choose to ship that in an envelope with no padding and its damaged, that is on you as stated, "Customer Takes all Risk"
If paypal claim or credit card charge back occurs on this shipping we reserve the right to ban your account and shipping address and we will no longer do business with you.
All orders placed before 1 pm AEST will be dispatched the same business day. Please refer to the timetable below for estimated delivery time to capital cities. Days in the table are business days.
|STD||4 Days||2 Days||4 Days||5 Days||6 Days||6 Days|
|Express||1 Day*||1 Day*||1 Day*||1 Day*||2 Days*||1 Day*|
Please allow 2-5 days extra if you order batteries or are out of the express network. You can also check transit times here or use the delivery time calculator here. We are located in Gosford NSW 2250 Australia.
Please note we can do not offer any transit guarantees nor will you be compensated if it arrives later.
Any item that has [DG] In the title is classified as a dangerous good and can't be shipped via airplanes in Australia.
By ordering dangerous goods your order will have a "ROAD ONLY" sticker placed on the parcel and your order will be road express freighted instead of air. Under Australia Post Tracking It will say that Dangerous Goods declaration was not signed and this is normal. If you are out of state this can delay your order by 1-2 days for major cities and longer for rural areas.
Go logistics does TWO pickups from us. 9AM and 3PM so you can get faster delivery times for a charge of $16.95 (to sydney and greater Sydney areas)
If you order before 9am you will get same day delivery if in the yellow areas. If you order after 9am, then you will get the following day.
NOTE 1 - If you are in the blue or yellow areas (and 2 or more links are required), extra charges apply and delivery times are not same day. As such we will change your freight option to Australia Post Express
Please review the suburb list here
NOTE 2 - Wollongong is most likely to deliver the following day (not same day), however this is a 20% chance it will come same day.
NOTE 3 - Newcastle is not same day service, it is an overnight service if picked up on the 9am run.
The max total weight for each parcel is 25kg for this service.
We use Australia Post Express Courier service for all New Zealand orders. Urban orders usually take 1-2 days, rural 2-5 days.
Please note we do not use cheap shipping methods with no tracking and Australia export freight is not exactly cheap.
For Paypal protection and customer satisfaction, all orders will ship via std or express with tracking. If the freight is to high, please considering looking for your local country dealer.
All freight charges can be viewed on the last cart page before paying and finalizing your order.
All batteries sold by Phaser FPV carry a 7-day warranty from date of delivery.
Once you receive, you should immediately check the cells and notify us of any faulty so we can rectify the issue.
An acceptable voltage range of a newly purchased pack is 3.60-3.90v per cell for lipos and all cells should be within 0.05v of each other.
The reason warranty is so short is for several reasons. There are just too many variables in what could have happened to the batteries once they are used. Some include:
The use and operation of FPV radio equipment (such as UHF systems or video transmission equipment) may require a license and some countries may forbid its use entirely. As we sell internationally It is your responsibility to ensure that the use of products you purchase from Phaser FPV meet the requirements imposed by your government's rules and regulations for RF devices. Do not purchase products from Phaser FPV if you are unsure of the government requirements or are not able to comply with them. Phaser FPV cannot be held responsible for your actions under any circumstance, including but not limited to if you use products purchased from Phaser FPV in violation of your government's regulations.
ALWAYS be nearby when charging, DO NOT leave the house or leave unattended. It is recommended that you also charge inside a LIPO bag or have a portable fire extinguisher.
If you do not listen to rule number 1. Your house may catch fire. This happened only last week to a guy in Australia. The battery was 6 months old. Inspect your batteries before charging, looking for tears, deformations or swollen packs. Also check cell voltages to make sure that they are reasonably close and that all balance lead connections are undamaged and functioning correctly.
GOLDEN RULE 2
Always BALANCE Charge. Do not use charge or fast charge. ONLY BALANCE CHARGE
GOLDEN RULE 3
If the battery becomes punctured/cut or “puffs” Discard it, do not charge!
Here is an example battery
1300mah 4s 65c – It also has the following specs from Manufacturer
|Max Charge Rate (C)||10|
1300mah = How much power this battery stores – Generally the more power, the bigger and heavier the battery.
4s = How many cells. Each cell full charged is 4.2V . A 4s (four cells) is a battery with 4 cells in series, meaning that the voltage is additive. When fully charged a 4s battery will measure 16.80 volts as a sum total of the 4 cells, each being 4.2v when full.
65C = How much current battery is capable of delivering. In this example, it would be 65×1.3 = 84.5 Amps (constant discharge).
However most manufacturers are very creative with their numbers, its generally just best to use it as a guide on how good the cell is / how good resitiance/quality is.
Max Charge Rate (C) = The Max Charge Rate
On all batteries we recommend you charge at 1C – This means you charge at 1300*0.001 = 1.3 Amps
If you are charging at 1C, it will take approximately 1 hour to complete the charge. 2C, it will take 30mins. Etc.
Some batteries (like above) have a max charge rate of 10C, so theoretically you could charge at 1300*0.001*10 = 13 Amps!
Voltage should never go below 3.5v when at rest. Once you go under 3.3v damage has been done and your cells will never be the same. Note that this is per cell. You can monitor this on your OSD or you can simply multiply your cell number by 3.5 to find the total voltage for low voltage cutoff. On a 4 cell it would be 3.5v x 4 = 14.0v.
If you aren’t using your batteries for 7 days or more, you should put lipos into storage voltage to ensure they last.
Each cell should be 3.8-3.85v each for storage. Most chargers will discharge or charge to storage voltage automatically for you.
Again, make sure your lipos are in a safe storage area in can it goes up in flames.